Shipping from China to Worldwide
All orders are shipped directly from our manufacturing facility in Enping, Guangdong, China. We partner with EMS (China Post) and other international carriers to ensure reliable worldwide delivery.
Processing Time
- Order Processing: 1-2 business days (Monday-Friday)
- Order Verification: We may contact you if additional information is needed
- Orders placed on weekends or holidays will be processed the next business day
Shipping Methods and Timeframes
Standard International Shipping (EMS)
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 7-15 business days | .00 USD |
| Canada | 10-20 business days | .00 USD |
| United Kingdom | 10-20 business days | .00 USD |
| European Union | 10-20 business days | .00 USD |
| Australia | 10-20 business days | .00 USD |
| Japan | 7-12 business days | .00 USD |
| Singapore | 7-12 business days | .00 USD |
| Other Countries | 14-30 business days | .00 USD |
Order Tracking
Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Link to track your package
You can also track your order by logging into your account and viewing your order history.
Tracking Your Package
We recommend using 17Track for the most accurate international tracking information.
Customs, Duties and Taxes
Important: International orders may be subject to import duties, customs fees, and taxes imposed by the destination country.
- These charges are the responsibility of the buyer
- Fees vary by country and order value
- We are not responsible for delays caused by customs processing
- Please check with your local customs office for specific information
Shipping Delays
While we strive to meet our delivery estimates, occasional delays may occur due to:
- Customs clearance procedures
- Weather conditions
- High-volume shipping periods (holidays)
- Unforeseen carrier delays
If your package has not arrived within 30 days (US) or 45 days (other countries), please contact us at support@vihi.design.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged:
- Contact us within 7 days of the expected delivery date
- Provide your order number and tracking information
- For damaged items, include photos of the packaging and product
- We will file a claim with the carrier and arrange a replacement or refund
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. If you need to update your address after placing an order, contact us immediately at support@vihi.design. We cannot guarantee address changes once the order has shipped.
Contact Us
Questions about shipping? Contact us at support@vihi.design
Last updated: February 2026