Introduction
Vihi Design Co., Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vihi.design or make a purchase from us.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order (name, shipping address, email, phone number)
- Create an account (username, password)
- Subscribe to our newsletter (email address)
- Contact customer support
- Participate in surveys or promotions
Payment Information
We use PayPal to process all payments. We do not store your credit card information on our servers. PayPal collects and processes your payment information in accordance with their privacy policy.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
- Operating system
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status
- Provide customer support
- Send promotional emails (with your consent)
- Improve our website and products
- Prevent fraud and ensure security
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Shipping Carriers: EMS, China Post, and other carriers to deliver your orders
- Payment Processors: PayPal to process transactions
- Service Providers: Companies that help us operate our business (hosting, analytics, email)
- Legal Requirements: When required by law or to protect our rights
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep items in your shopping cart
- Analyze website traffic and usage
- Personalize your experience
You can disable cookies through your browser settings, but this may affect website functionality.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing emails
- Object to certain data processing
To exercise these rights, contact us at support@vihi.design.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure server infrastructure
- Regular security assessments
- Limited access to personal information
International Data Transfers
We are based in China, and your information may be transferred to and processed in China. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information.
Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@vihi.design
Company: Vihi Design Co., Ltd.
Address: No. 2 Yanjiang Road, Enping, Guangdong, China 529400
Last updated: February 2026