Returns & refunds
Request a return or refund
Email support@vihi.design with your transaction reference, product, and reason for the request. For a quality problem, include a description and supporting photos. Please contact VIHI for return instructions before sending an item.
Non-quality returns
For an accepted return that is not due to a product quality problem, the buyer pays the return shipping costs, except where applicable law requires otherwise.
PayPal processing fees
Where applicable law permits a deduction, the refund will be reduced by the original PayPal processing fee actually retained by PayPal. VIHI will explain the amount and any permitted deduction before processing the refund. No processing-fee deduction applies where you are legally entitled to a full refund.
Quality problems and your rights
Report faulty, damaged, or incorrectly supplied goods to VIHI so we can assess the appropriate remedy. The non-quality return shipping rule does not determine the remedy for a quality problem. Nothing on this page limits your statutory cancellation, refund, or other consumer rights.